Returns
Not, quite right? Please reach out to our team to request a return within 7 days of receiving your order. Once you've spoken to our team, please return your unworn frames in their original condition with swing tag and original packaging within 7 days for a Store Credit. Please also note that we cannot accept glasses back that have makeup or lens smudges visible. We do not offer refunds and we don't cover return postage.
Note: Items marked as FINAL SALE are final sale and not eligible for return unless deemed faulty.
For defective items, please see the “Warranty” section below for the return process. The warranty does not cover normal wear and tear, scratched or broken lenses, lost screws, snapped temples or hinges, fading or nose piece and frame deterioration. Please do not leave your sunglasses in your car or exposed to high heat as this may reshape or weaken your sunglasses.
Warranty Claims
If your product arrives with a defect, you have 7 days to notify us.
We cover 3 month warranty for your purchase, but does not include the following: the warranty does not cover normal wear and tear, scratched or broken lenses, lost screws, snapped temples or hinges, fading or nose piece and frame deterioration.
Please send a photo of the defect & your order number to: contact@otraeyewear.com
If you have purchased your Otra sunglasses from a retailer, you will need to contact the retailer where you purchased from.
