Refund policy

Not, quite right? Please reach out to our team to request a return within 14 days of receiving your order. Once you've spoken to our team, please return your unworn frames in their original condition with swing tag and original packaging within 14 days for a Store Credit. Please also note that we cannot accept glasses back that have makeup or lens smudges visible. We do not offer refunds and we don't cover return postage.

Note: Items marked as FINAL SALE are final sale and not eligible for return unless deemed faulty.

For defective items, please see the “Warranty” section below for the return process. The warranty does not cover normal wear and tear, scratched or broken lenses, lost screws, snapped temples or hinges, fading or nose piece and frame deterioration. Please do not leave your sunglasses in your car or exposed to high heat as this may reshape or weaken your sunglasses.

Warranty Claims

If your product arrives with a defect, you have 7 days to notify us.

We cover 3 month warranty for your purchase, but does not include the following: the warranty does not cover normal wear and tear, scratched or broken lenses, lost screws, snapped temples or hinges, fading or nose piece and frame deterioration.

Please send a photo of the defect & your order number to: contact@otraeyewear.com

If you have purchased your Otra sunglasses from a retailer, you will need to contact the retailer where you purchased from.

Shipping and Billing Address Liability

In the event that a customer provides a shipping address that differs from the billing address associated with the payment method used, the customer expressly acknowledges and agrees that Otra Eyewear shall not be held liable for any loss, theft, misdelivery, or non-receipt of goods once the order has been confirmed as delivered by the carrier to the shipping address provided at checkout.

By completing a purchase under these circumstances, the customer assumes all responsibility and risk associated with delivery to an alternate address and waives any right to dispute or charge back the transaction on the basis of non-receipt, misdelivery, or unauthorized acceptance of the package.

It is the customer’s sole responsibility to ensure that all shipping and billing information submitted at the time of order is accurate, complete, and secure. Otra Eyewear reserves the right, at its sole discretion, to cancel or delay fulfillment of any order where inconsistencies between billing and shipping information are identified as a potential fraud risk.